Are you paying more than the market? More than your competitors? Do you know what a good deal looks like and how could you tell? What service measures are in place for benchmarking telecommunications services (e.g. coverage, SLAs, capabilities, online billing etc) as they can not yet be classified as a complete commodity.
Benchmarking can not only be about price - and telecommunications pricing can not readily be cherry-picked, you need to look at your whole package of services and package of expenditure. It is a bottom line analysis.
The Telcos will always tell you that there is a cost benefit, but that is generally based on limited profiling and analysis. The reality is, the Telcos do profiling which fits their business not yours, they only have the ability to push pricing out into the market, not caress it for your purposes.
Proper benchmarking ensures:
- Value for Money and a competitive advantage;
- The right levels of service and accountability; and
- Cost visibility and certainly - a Corporate Governance Tool.
Please click www.fullcirclegroup-crm.com.au/clients for a look at our online telecommunications benchmarking (Username - guest, Password - login).
Call The Full Circle Group on 1800 458 663 or contact us here for more information.
