The Full Circle Group Pty Ltd (“FCG”, “we”, “us”, “our”) recognises the importance of your privacy and is committed to protecting any personal information we collect about you in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cwth) (“the NPP’s”).
- What information about you is collected by us.
- How the information is used.
- With whom the information may be shared.
- How you can access and change any personal information we hold about you.
- What security procedures are in place to protect the loss, misuse or alteration of your personal information by us.
- How to contact us.
Your personal information
Personal Information collected and held by us may include details such as your name, address, telephone number (home, business or mobile), email address and information about your current telecommunication billing, plans, preferences and services.
Why do we collect your personal information?
We collect certain personal information about you in order to understand and meet your needs and provide the services you require. Consequently, if you choose not to provide certain personal information, we may not be able to provide you with the services or answers you require and/or we may not be able to provide the level of service on which we pride ourselves on delivering.
Collection of other information
FCG also collects non-personal information in aggregate form to track data such as the total number of visits to the website and number of pages viewed by visitors. This non-personal information is collated by Google Analytics and provided to us. We use this information, which remains in aggregate form, to understand how our website visitors use our website so that we can constantly improve and enhance our services.
We may make this information available to other organisations including research companies for the comparison purposes.
FCG utilises a technology called ‘cookies’ when you visit the website. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes.
How we collect your personal information
We collect your personal information directly from you when you submit your personal information and details using our on-line forms.
How do we use your personal information?
In general, we may use your personal information for the following purposes:
- to provide the services and/or products you require
- to verify your identity
- to identify the number of people using the website services and establish the nature of their interests
- to communicate with you
- to aggregate your information with others in order to provide de-identified statistical data of any sort including for commercial purposes
- to comply with any legal obligations
Your personal information may also be used for marketing and promotional activities conducted by us including by way of direct mail, telemarketing and email. Such marketing and promotional activities may be conducted by us to promote our own services and products.
We will only send marketing and promotional material to you if you elect to receive it (via the relevant opt-in preferences on the website) or, if it is provided in response to a specific request by you. If you do wish to receive marketing and promotional material from us, please contact us via email at: email@example.com or, by calling (03) 8527 7000.
Disclosure of personal information to third parties
Access to and correction of information we hold about you
Upon your request, we will provide you with access to your personal information unless there is an exception which applies under the NPP’s. If we deny such access, we will tell you why.
FCG reserves the right to charge a fee for searching for and providing access to the requested information.
To request access to your personal information, you can contact us by telephone, email or mail. Our contact details are listed on our website www.fullcirclegroup.com.au.
Keeping information up-to-date
We aim to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date however, the accuracy of that information depends largely on the information you provide to us.
If the personal information we hold about you is inaccurate, incomplete, or no longer up-to-date, please contact us so that we may take reasonable steps to address this.
Storage and Security of your personal information
Although we regularly review and implement new security and encryption technologies, no data transmission over the Internet can be guaranteed to be totally secure. Whilst we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online services. Accordingly, use of the website and its services is entirely at your own risk.
Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Updates to this Policy
For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.
How to contact us
If you have any questions in relation to privacy, you can contact us in the following ways: Email: firstname.lastname@example.org Telephone: (03) 8527 7000 Post: Level 1, 350A Glen Huntly Road, Elsternwick, Victoria, 3185
Last updated in June 2010