The most common target of a business phone call is not human. Well, not directly human, anyway.
Voice mail is the most frequently called number, according to an ambitious report by The Full Circle Group, an Australian telecommunications cost management firm. Oh, and that phone number is most likely to be placed at 10 a.m. on Tuesday, Wednesday or Thursday — the most common time for all business calls.
The report also implied some telephonic hanky-panky — 11.7% of all telco business costs were incurred from weekend phone calls. Were some of these calls strictly job-related? Probably. The Full Circle survey infers that many were not.
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