Telecommunications billing errors costing Australians dearly

Australian consumers and businesses are being billed for calls they should never have made,services they never ordered at prices they never agreed, results from August and September client analysis have shown.

According to Tony Simmons, Managing Director of The Full Circle Group, “We are still staggered by the level of billing errors being made by Telcos.

It is probably correct to say that if all errors were removed, it would have an impact on Gross Domestic Product (GDP).”

The findings for our clients, based on assessing each call and service against published rates and client contracts have shown errors in almost every single telecommunications bill.

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