The Challenge: “To fully understand where the bulk of our money was going”Since 1981 Monson Agencies Australia has provided services to international cargo ships loading and discharging, coal, iron ore and aluminum in ports such as Newcastle and Dampier. By 2003, the company had grown to eleven offices around Australia. To maintain telecommunications stability, MAA signed a two year Telco deal. After two years, that Telco offered MAA another contract that appeared financially advantageous. However, MAA decided to examine it more closely.

Travis Monson, Commercial Manager explains, “Without going through a gigantic phone bill call by call, it was impossible to know where the bulk of our money was going - international, interstate, mobile or local calls.”

The Solution: The information necessary to make a truly informed decision.MAA found The Full Circle Group through a Google search and liked their friendly yet professional approach. The Full Circle Group analysed MAA’s telecommunications bills, compared their new offer with alternative pricing and suggested a tender for their Telecommunication services.

Within weeks The Full Circle Group presented MAA all the options, old and new, on a simple report that clearly showed the differences and highlighted the increase in competitiveness MAA could achieve.

“It became apparent that 80% of our costs comprised calls to international numbers and ships at sea. So there wasn’t much point arguing over local call charges. Knowing our call-patterns allowed us to focus negotiations on the key costs.”

The Result: “They Negotiated a deal that met our requirements”The Full Circle Group negotiated directly with a major Telco, knowing exactly where MAA could save money. To ensure that MAA got the very best deal, The Full Circle Group took the new deal back to the incumbent Telco who declined to match the offer. In addition, The Full Circle Group assured MAA prompt attention from their Telco or The Full Circle Group by insisting on a dedicated account manager. 

And the savings? An average of 30% each month or about $200,000 a year on fixed line calls, all without the need for a 24 month contract.

“The Full Circle Group could negotiate strongly because they understood our needs exactly. They also got us a signing bonus which was the equivalent of free billing for the first two months.”

Recently, MAA’s mobile contracts lapsed. They spoke with The Full Circle Group articulating their deal-breaking criteria, namely reliable service, extensive coverage and discounts for new and replacement phones. The Full Circle Group completed a comprehensive analysis of MAA’s call patterns. They negotiated directly with a major Telco and also secured an agreement with a mobile dealership to supply, replace and repair handsets and mobiles.

“The Full Circle Group totally our priorities and found us a deal that matched them. Our relationship is ongoing and we’ve never had any problems. They’re always available and work hard to achieve not only discounts, but better services.”