Auditing Fact; 98% of carrier bills contain errors
If you have ever wondered whether your carrier billing is 100% correct, then you should conduct an audit.
Your carriers should not conduct your audit, they are not independent and are incentivised on spend, not your savings. Also, an internal spot check is not an audit and will not create ongoing carrier compliance.
Our auditing process thoroughly checks every single item within your billing data. We then compare each item against your carrier contract to highlight any discrepancies.
Overcharging on bills are costly and easily avoidable, and can extend up to 18% of telco costs. If overcharging is present, the resulting claim can quickly yield a credit returning thousands of dollars.
Our expert team does the work for you, providing the claim framework and assisting in the management and resolution of carrier claims.
Think errors have crept into your billing? Discuss the problem with us at info@fullcirclegroup.com.au or call us today on 1800 458 663.
Case Study - The Royal Bank of Canada
Obtained billing credits of 3.2% of all Telco spend
The Brief to The Full Circle Group
The Royal Bank of Canada did not have the resources or software to validate its mobile phone and fixed line bills and charges. They were 16 months into a 2 year contract and suspected that charges were being incorrectly applied.
The Full Circle Group Solution
Bill auditing was undertaken with mobile billing errors identified and submitted for refunds.
The Client Results
Significant mobile billing errors and non compliant charges were identified. A report was sent to the Telco and 3.2% of all account spend was credited. The credit was for all 16 months of previous incorrect billing. Also, monthly bills were also reduced as call charges became compliant.
Case Study - The University of Adelaide
Telecommunications errors of 14%.
The University of Adelaide is one of South Australia’s leading educational institutions and is a member of the ‘Group of Eight’ – Australia’s top universities.
The Brief to The Full Circle Group
The University of Adelaide asked The Full Circle group to conduct an audit of its fixed lines, site offices and mobile fleet contracts and plans.
The Full Circle Group Solution
The Full Circle Group used the Insight Platform to audit multiple contracts, services and rates across the University of Adelaide. This investigation initially identified an extensive over-billing issue that was evident through all of the University’s telecommunication services.
The Client Results
The University of Adelaide submitted claims to its telecommunications provider based on the evidence that was provided by The Full Circle Group. It was claimed that approximately 14% of the total University billing needed to be re-paid.
